Shipping

Shipping 

Order Processing:
All orders are processed within 3-5 business days (excluding weekends and holidays), after receiving your order confirmation email. You will receive another notification when your order has shipped, which will include a tracking number. Please allow 48 hours for the tracking information to become available. 

Delays:
Your order may encounter shipping delays from Canada Post.  Due to high shipping volume or special weather conditions, please allow for an extra 2-3 business days after your estimated delivery date before contacting us and we will look into it for you.

Standard Flat Shipping rates:

Local delivery and curbside pickup:

Save on shipping! Free local delivery is available within a 10km radius.   Simply select at check-out if your location qualifies.

Deliveries are made from Mondays to Fridays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

Curbside pickup (free):

Select local pickup at checkout. For in stock items, your order will be prepared and ready for pick up within 3-5 business days. We will send you an email when your order is ready along with instructions. 

Please have your order confirmation email with you when you come.

Local pick-up address:
1772 Groves road
Russell, Ontario
K4R 1E5

International Shipping

At this time, we only ship to Canada and the United States.
If you are outside of these countries, please email us to inquire about shipping costs! info@maddox-ave.com

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Maddox & Ave is not responsible for these charges if they are applied and are your responsibility as the customer.


Stock and made to order:

Most home decor items are in stock. Items that are listed as a custom order or “made to order” are not in stock.  These items are ordered specifically for you based on your selection (colour, size, finish, number of items required). Please verify this at check-out, as processing times are listed under these items.  These items include lighting fixtures, rugs, and any customized items.  Feel free to send us an email to check processing time and stock at info@maddox-ave.com.